Knowledgebase

Can I use ‘mail.domain’ in my mail client? For scale and redundancy reasons we operate each service from its own hostname. So we always... Getting a “mail certificate name mismatch” / “cannot verify server identity” error? This error usually occurs when a mail client is using using a secure connection to the mail... How can I change my mailbox password? Changing passwords for any mailbox can be done through the My20i control panel. Log in to the... How do I add SRV records for Office 365? SRV records - service records used in Office 365 - can be added via our DNS Management interface... How do I configure G Suite (formerly Google Apps)? Our control panel allows automatic configuration of DNS Records to configure your domain name for... How do I create an email account for my domain? Creating a new email account for a domain name can be done through Primitive's CPanel.  Log in... How do I create an email signature in webmail? To create an HTML or plain text email signature that will be appended to all emails: Select... How do I set up Email on Android Open the mail application on your Android device.  Select Add New Account and enter the... How do I set up email on my iPhone? To set up your mailbox on an Apple iPhone or iPad, you can need to: Head to the Settings icon... How do I setup my email in Outlook? We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can... How do I whitelist all email from a specific domain / mailbox? If you want to allow all emails to be received from a specific sending email address - so that... I’ve reached my mailbox quota size. What can I do? All mailboxes have 10 GB of data storage. It's unlikely that you should ever fill this unless... Should you use POP3 or IMAP? Both IMAP and POP3 are protocols that allow you to receive e-mails from a remote server. Your... What are MX records? MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving'... What are my email sending limits? Email Account Limits The following limits apply to all messages sent via authenticated SMTP.... What are the recommended Thunderbird Mail client settings? There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as... What are your mail DNS records? Any domain name using our nameservers will automatically have 'smtp', 'pop3' and... What is IMAP? IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an... What is POP3? POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails... What is SMTP? SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of... What is the Webmail Login URL? If you need to access emails from the browser log in to Stackmail - our webmail service available... What’s the difference between using mail.domain.com and imap/smtp.domain.com? When selecting what credentials to use within your mail client, you have a choice between using... Why are emails going to the junk / spam folder? Email being sent to the junk / spam folder can be related to the SenderID or Sender Policy... Why are emails not forwarding? The primary reason for mail not being forwarded is if it is being classed as spam. If an email... Why are the IMAP folders missing from my iPhone or iPad? If you can successfully send email and view any new messages in your Inbox, but aren't able to... Why can’t I send emails? There a few reasons why you may not be able to send emails: Your ISP is blocking port 25 If you... Why do I get “Mailbox does not exist” bounceback from a brand new mailbox? Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it...